Category Archives: Uncategorized

Attention AODA …

Attention AODA organizations: actions to complete by January 1, 2012 Author: Suzanne Cohen Share Posted on Wednesday, December 14th, 2011 at 09:00 January 1, 2012, is the date to complete all actions required under the Accessibility Standards for Customer Service … Continue reading

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Accessibility is a Global Mandate – First Reference Talks

Author: Suzanne Cohen Share Posted on Wednesday, November 16th, 2011 Image: http://www.un.org December 3 is the International Day of Persons with Disabilities. On this  December 3, the global celebration has an appropriate theme, “Together for a  better world for all: … Continue reading

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First Reference Talks Blog: August

AODA administrative monetary penalties scheme – three strikes  you’re out! Author: Suzanne Cohen Share Posted on Wednesday, August 24th, 2011 at 09:00 The Accessibility for Ontarians with Disabilities Act (AODA)  allows for severe maximum monetary penalties for any violation to … Continue reading

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First Reference Talks Blog

AODA: Who let the dogs out? Saying ‘yes’ to all service animals Author: Suzanne Cohen Share Posted on Wednesday, September 28th, 2011 at 09:00 inShare.25 You may have read the recent story about a blind rowing champ who was asked … Continue reading

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First Reference Talks: July blog

AODA: Why do I have to notify the public when there is a  disruption of services? Author: Suzanne Cohen Share Posted on Wednesday, July 27th, 2011 at 09:00   In Ontario, under the Accessibility Standards  for Customer Service, as of … Continue reading

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June article: A global topic with some laws in Ontario – written for First Reference Inc.

Service animals and people with disabilities – AODA best practices Author: Suzanne Cohen Share Posted on Wednesday, June 22nd, 2011 Image: http://www.accessiblecustomer servicetraining.com In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements … Continue reading

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Increase Your Audience by being Accessible – Access to Digital Content

  Attention Arts organizations – the information contained here may prove invaluable. Access (SCS) Consulting Services can help you solve your accessibility needs and increase your patronage.   Arts organizations have long been struggling financially; this in part has to … Continue reading

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AODA: Inappropriate words can bite – the customer service standard

Author: Suzanne Cohen Share Posted on Wednesday, May 25th, 2011 at 09:30 The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s … Continue reading

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AODA and the relationship with the Ontario Human Rights Code

Author: Suzanne Cohen Share Posted on Wednesday, April 27th, 2011 at 9:15 am While learning about the Accessibility for Ontarians with Disabilities Act (AODA), organizations should be aware of the legal limitations of the Act in relation to the Ontario … Continue reading

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AODA: Common misconceptions about proposed accessible built environment standard

It has been brought to my attention that there are some common misconceptions about the final proposed built environment standard under the Accessibility for Ontarians with Disabilities Act (AODA). This post is dedicated to clarifying a few of these misunderstandings. … Continue reading

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